With the rise of social media and online retail, it was only a matter of time before the two worlds came together. Now a days, if you want to have a business that grabs customers’ eyes and that brings in sales, you simply have to have a social media presence because it is a key elements of any business strategy. Selling on Facebook and Instagram is probably something that you have already heard off, however you probably didn’t know that you can also sell with messenger. When it comes to selling with messenger on your Shopify ecommerce, one of the most important things, and the very first thing, which you have to do is to build your chatbot. Today we are going to tell you how to build your chatbot when selling with messenger in India in a way that will help you boost your sales and keep them from slipping through your fingers, so make sure to keep reading.

HAVE A PLAN AND DON’T PUSH YOUR CUSTOMERS

Once you have figured out the language that you are going to use and how you are going to speak to your customers, it is time for you to actually make a plan and figure out who your customers are on your Shopify ecommerce. Knowing this is something that will help you build the bot even more precisely when you want to sell with messenger in Australia. Once you know your audience and which the problems are that you are trying to help them with, you will be able to focus on building a chatbot that will help them with just that. However, when you are working online you also have to be aware of the fact that people can easily block you if they feel like you are being too pushy, so cannot afford to annoy them. When you are building the bot you have to test it out on your target audience in order to monitor their reactions and make sure that the bot isn’t giving you the wrong results.

ALWAYS GIVE THE OPTION TO SPEAK TO A REAL PERSON

Even though the online world of ecommerce via Shopfiy and the world of social media are thriving, the truth is that there will always be a need for real human contact. This is particularly true when you are having your customers speak to a chatbot, which can be very frustrating for a lot of them. Every chatbot has a limited amount of answers that it can give and a great thing that you can do is give customers the option to speak to a real person in case things get too complicated for the chatbot. You never want to leave customers frustrated and with unanswered questions, so this is pretty much a necessity.

Getting involved with social media is a great way for you to get more customers for your Shopify ecommerce, boost sales and even save sales from failing, and to sell with messenger is something that will give you all of that for your business in Australia. Make sure to use these tips when you are building your chatbot and you will definitely see improvements in no time.