ALWAYS GIVE THE OPTION TO SPEAK TO A REAL PERSON
Even though the online world of ecommerce via Shopfiy and the world of social media are thriving, the truth is that there will always be a need for real human contact. This is particularly true when you are having your customers speak to a chatbot, which can be very frustrating for a lot of them. Every chatbot has a limited amount of answers that it can give and a great thing that you can do is give customers the option to speak to a real person in case things get too complicated for the chatbot. You never want to leave customers frustrated and with unanswered questions, so this is pretty much a necessity.
Getting involved with social media is a great way for you to get more customers for your Shopify ecommerce, boost sales and even save sales from failing, and to sell with messenger is something that will give you all of that for your business in Australia. Make sure to use these tips when you are building your chatbot and you will definitely see improvements in no time.